The resolution of any incident or report begins when it is received. Emy provides several ways to receive reports:

• A call to the emergency service phone numbers, such as 112;

• eCall reception — automatic reception of a call and metadata from the eCall device of a crashed vehicle, provided such equipment is installed in the vehicle;

• Call reception from the eVeselībasPunkts.lv app — the call is accompanied by metadata about the registered user and the device’s location;

• SMS reception from individuals with hearing/speech impairments;

• Message reception from the 112 app, if the person has completed identification.

Accurately determining the location of an accident or problem situation is one of the most essential elements in the daily work of emergency services. Knowing the most precise possible location allows the services to determine exactly what type of transport should be dispatched, thus ensuring the fastest and most accurate arrival to the victim or incident site.

The Emy integrated GIS solution provides:

• Display of the caller’s location information (AML);

• eCall – display of the location information of a crashed vehicle;

• Location of emergency service crews.

With this app, any registered resident can make their own life and the lives of those around them safer.

The app allows you to quickly and conveniently:

• Send a 112 message;

• Make a call to 112;

• Access information prepared by emergency services on how to act in various situations to protect yourself and your loved ones.

It is a fast way to receive important information — for example, if the State Fire and Rescue Service posts a warning about an approaching storm, the app will notify residents of the storm’s approach. Importantly, people with communication impairments can use the app to prepare an SMS and start communication with 112 in writing.

Emy performs a quick and accurate risk assessment to determine the level of risk. This ensures that action is taken first where it is needed most.

Forecasts: How long will it take until the first response? And how long will the resolution take? The Emy information system uses artificial intelligence to provide precise forecasts that help us plan and organize resources effectively.